| Welcome to the FASTUSB-1007 & 1009's FAQ page... this a great place to start looking for answers to most technical questions. If you do not find an answer here, e-mail the Dolphin Support Staff. |
Q:
What is included in my package?
A:
Your package should include the
Pocket
Digital Camera, one CD with camera drivers and
a s second CD with supplementary programs, USB cable,
registration card, pocket clip, and the base.
Q:
Where can I find instructions on the features of the Pocket Digital Camera and how to use it?
A: You will find
all relevant instruction in the manual on the CD you received along with the
camera
Q:
What is the resolution of my Pocket
Digital Camera and how many pictures can I take?
A: Both
1007 and 1009 Cameras:
High Resolution (HR): VGA 640 X 480 pixels, 26 still shots
Low Resolution (LR): QVGA 352x288 pixels, 107 still shots
Q: What are my computer system requirements to run the Pocket Digital Camera?
The requirements are:
Microsoft
Windows 98/ME/2000
Pentium
200 MHz (or equivalent) processor or higher, 32 MB of RAM
Video
card with 2 MB of RAM for a minimum of 16-bit (high color) display
4x
speed CD-ROM
An
available USB port.
Q: Why can't I see the number of pictures left when using low resolution mode on the 1007 and 1009 Pocket Digital Camera?
A. Normally, you will use your new Pocket Digital Camera in High resolution VGA mode. However, when using your Pocket Digital Camera in low resolution mode the first eight (8) photos taken will not be displayed on the rear LCD counter. The LCD counter only supports two digits, so the counter will start once the 9th photo is taken. Your LCD will display 98,97,96 etc.
Q: Why was the Bundled software CD was missing from the box when I purchased the 1007 Pocket Digital Camera?
A. On initial shipments of the product we found out that the bundled software CD was missing from some of the boxes. This was promptly corrected. If you have this problem, please contact Technical Support to have a copy of this CD mailed to you at no additional charge.
Make sure you include the serial number of the product in your email!
Q:
I do not have a USB port on my computer, is there an adaptor?
A: The camera requires direct power from
the USB port; the camera will not work with any adapters.
Your best option is to install a USB PCI card.
We recommend that you check with your computer manufacturer for
compatibility.
Q: What is the Difference between the 1007 and the 1009 Pocket Digital Camera?
A: The key difference is the 1009 Pocket Digital Camera includes a digital voice recorder which allows up to 13 minutes of recording and playback.
Q:
Will the Pocket
Digital Camera work with Windows 95?
A: No, the driver is only compatible
with Windows 98, 2000, ME, and XP.
Q: Is this camera compatible with Windows
NT?
A: No. The
Pocket
Digital Camera
requires a USB power
connection and Windows NT does not support USB.
Q: Is this driver compatible with Macintosh computers?
A: No, the Pocket Digital Camera is only compatible with Windows 98/ME/2000/XP. We do not have any Macintosh drivers for this camera or any of our cameras. You may be able to install the camera on your system if you were to install third party software, such as Virtual PC, which allows you to run Windows on a Macintosh computer. Please note that although we have had users confirm that the Pocket Digital Camera will work with Virtual PC�s Windows 98, we cannot offer support for Macintosh users, nor can we guarantee that it will work.
Q:
Will this camera work with my existing imaging (scanners/other cameras) devices?
A: If you are unable to use the
Pocket
Digital Camera or your existing
camera or scanner properly, uninstall both devices, and then reinstall the Pocket
Digital Camera first. We recommend that our camera be installed first to avoid any
driver conflicts.
For troubleshooting steps, refer to the following instructions according
to operating system.
Follow
these steps to refer to the Device Manager for Windows 98 and Windows ME
Go
to your start button
Choose
settings
Select
control panel
Open
up system
Go
to the device manager�s tab
If
the camera is installed correctly, you should have an icon called imaging
device. Also, when you click the plus sign it should list your camera.
Follow
these steps to refer to the Device Manager for Windows 2000/XP:
Go
to your start button
Choose
settings
Select
control panel
Open
up system
Go
to the hardware tab
Click
on device manager
If
the camera is installed correctly, you should have an icon called imaging.
Also, when you click the
plus sign it should list your camera.
Follow
these steps to refer to Multimedia properties for Windows 98 and ME:
Go
to your start button
Choose
settings
Select
control panel
Open
multimedia, for Windows ME it would be sounds and multimedia
Go
to the devices tab
Scroll
down to video capture devices
Click
the plus sign.
This will give a listing of all of the active video capture devices.
Follow these steps to refer to Multimedia properties for Windows 2000/XP:
Choose
settings
Select
control panel
Choose
sounds and multimedia
Go
to the hardware tab
Double
click legacy video capture devices
Go
to the properties tab. Here it will give a listing of all of the active video
capture devices.
Q: Where is the CD-Key that I need for installing the supplementary applications?
A: The CD-Keys are printed on the Pocket Digital Camera installation CD that was provided in your package.
Q: When I record my video from the 1007 Pocket Digital Camera Manager I do not get any sound.
A: The Pocket Digital Camera Manager does not have a sound recording feature. However, if you have a microphone, you can accomplish this using Video Live Mail or Ulead Video Studio.
Q: Why am I receiving the error �No images to download�?
A:
This could happen for a couple of reasons.
Follow these steps the to troubleshoot the problem:
Make
sure that pictures have been taken on the
Pocket Digital Camera.
Try
downloading your images through the Imaging program.
Follow
these steps:
Go to your start button
Select
Programs
Choose
Accessories
Then
Imaging
Go
to file Select Scanner
Choose
the Dolphin
Click
OK
Go
back to file
Then
scan new
(If
you�re not able to download your pictures from this program, continue with
troubleshooting.
When
the camera is plugged into the USB port, the camera should beep twice. The Pocket
Digital Camera
should stay on and display the numbers of pictures.
If the camera does not beep twice or remain on, go to the Device
Manager to verify that your USB Controllers are installed and
functioning properly.
Follow these steps to check the status of you USB and IRQ steering in Device Manager:
Go to
your start button
Select
Settings
Then
Control Panel
Double
click System
Go to
the Device Manager�s tab
Note: If your USB is working properly, you will see �Universal Serial Bus Controllers� listed as your last item. Also, in this same section, you can check the status of you IRQ steering. If the IRQ steering is disabled, then the camera will not function. Continue below.
Right
above the Universal Serial Bus Controller is System Devices
Click
on the plus sign
Double
click PCI bus
Go to
the IRQ steering tab and this is what it should look like, if it�s working
properly. Basically the status should read IRQ steering is enabled. If it says
disabled contact
computer manufacture to enable your IRQ steering.
If
you have verified that the camera has been properly connected to the computer
and the USB ports are enabled and functioning, contact
Technical Support for further troubleshooting
Q:
When I attempt to double click on an image to view I receive this error
message:
Error in C:\WINDOWS\SYSTEM\SHIMGVW.DLL
Missing entry: IMAGEVIEW_FULLSCREEN.
How do I resolve this error?
A:
This occurs because the Pocket
Digital Camera
Manager cannot properly interface with the
Image Preview function of Windows ME.
To work around the error, you must change the default bitmap viewing and
editing application.
Go
to the desktop
Open
the Pocket
Digital Camera
Manager Album folder
Open
the Demo Album folder
Right
click on one of the bitmap images shown there.
Choose
Open With,
Click
on Choose Program
Choose
Paint or Kodakimg from the list (if you do not have a default image editing program, please contact you computer manufacturer).
Check
the box that states:
Always use this program to open these files, and click OK.
Once
you completed the steps above, you should be able to open your pictures from the
Q: My picture quality is grainy.
A: Generally, this happens when there is insufficient lighting or battery life is low. First, try taking snapshots in a brighter environment such as outdoors. If this does not resolve the problem, replace the batteries. You can also select any picture in the photo album, and use the Image Processing feature in the Pocket Digital Camera Manager to adjust the image quality.
Q: Why can�t I send email directly from the Pocket Digital Camera manager?
A:
Some Internet providers� email format, such as AOL, is incompatible
with the Pocket
Digital Camera
manager mail feature. After downloading and transferring the
pictures to album, you will find your pictures in a newly created Dolphin Pocket
Digital Camera
Manager albums folder on your desktop. In this folder, you will find your Demo
Albums, and any other albums that you created in the Pocket
Digital Camera Manager.
To send pictures in your email, you can open your default email editing
program, and send a picture as an attachment.
We recommend that you save
a picture in .jpeg format, which is needed to compress the file size, in order
for you to upload to the Internet.
To convert a picture from .bmp format to .jpeg format, see the following.
Q: How do I save my images as .jpeg?
A:
When you
download the pictures from your Pocket
Digital Camera, the pictures are loaded into the Pocket
Digital Camera
Manager in a bitmap (.bmp) format.
Bitmap format is universal, but the file size is too large to send
through email, or publish on the Internet. The Pocket
Digital Camera
Manager lets you
compress the picture's file size by converting it to .jpeg.
Jpeg format is normally used on the Internet and email because of
its small file size.
Follow these steps to convert the image from .bmp to .jpeg:
Select an
image from the album window side by clicking it once
Then
right click on the picture
Choose
Save As
From
the Save As window, specify a file name and location to save the image to
In
the file type field, from the drop-down arrow list choose .jpeg format
Click
on save
Q: Why is the LCD display on my Pocket Digital Camera flashing?
A: When this occurs, the Pocket Digital Camera's batteries need to be replaced. Also, to prevent losing your pictures, it is suggested that you download the stored images on the Pocket Digital Camera as soon as possible.
Q: When I create .avi files, the file size is zero bytes, and they do not play in Media Player, how can I resolve this?
Click
on Start, and select Settings
Go
to Control Panel
Then
to Add/Remove programs
Choose
Windows Setup
Locate
Multimedia
Click
on Details
Place
a check in Video Compression and click OK
Click
OK again
If
prompted, specify the location of your Windows 98/ME CD, i.e. D:\Win98, or
the .cab files, i.e. C:\Windows\Options\Cabs.
Once this is complete, run the avi creator from the Pocket
Digital Camera Manager, and you should be able to view your movies.
Q: When I double click on an image to view, nothing happens.
A:
This means that you have no image editing program set as a default to
open .bmp images.
First transfer your pictures into the demo album
Close the program and proceed to the desktop
Double-click
on the
Pocket Digital Camera manager album folder
Choose the Demo Album
Left click an image
Hold
the shift key on your keyboard, then right click on the image that you
selected
Choose open with, or (for Windows Me, choose open with, then choose program)
Select
the program you want to use to open .bmp images, such as MS Paint or Ulead
Photo Express
Make
sure to put a check in the box that reads, �Always use this program to
open these files.�
Q: Why
are my pictures split in half and blurred when I download them from my FASTUSB-1007 camera?A:
On some systems with Windows XP systems, there is a chipset conflict between the digital camera and the motherboard. To solve this problem please uninstall your camera's present drivers and install the new drivers from the link. Once installed, a new program will start when you connect your camera to your computer. To correct the double image problem you must use Windows Wizard to download the pictures to you computer. (In the Digital Manager software you will still be able to use the digital manager in live view but the pictures portion will still download the blurred image.) (4879.42KB)Q: Why doesn't NetMeeting install correctly in Windows 2000 or Windows XP?
A: These operating systems ship with NetMeeting, and do not allow additional copies to be installed.
[ Dolphin Home ]
[ Dolphin Products ]
[ Dolphin Support ]
[ About, & Why Dolphin Peripherals ]
[ New From Dolphin ]
[ Product Registration ]
[ Where To Buy Dolphin Products ]
|
Copyright © 2003 by Dolphin Peripherals, LLC. All rights reserved. No part of this presentation/publication may be reproduced, stored in a retrieval system, or transmitted in any form or by any means (electronic, mechanical, photocopying, recording, or otherwise), without the prior written permission of Dolphin Peripherals, LLC. |
