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Welcome to the FASTUSB-007 & 008's FAQ page... this a great place to start looking for answers to
most technical questions. If you do not find an
answer here, e-mail
the Dolphin Support Staff.
In the following FAQs the FASTUSB-007 (PocketCam) and FASTUSB-008 (PalmCam) are referred to as "PocketCam" |
Q:
What is included in my package?
A:
Your package should include the PocketCam, one CD with camera drivers and supplementary programs, USB cable,
registration card, pocket clip, and the base.
Q:
Where can I find instructions on the features of the PocketCam and how to use it?
A:
Please click on this link to open
or download the camera manual (PDF file, 450kb).
Q:
What is the resolution of my PocketCam and how many pictures can I take?
High
Resolution (HR): 352x288 pixels, 20 still shots
Low
Resolution (LR): 176x144 pixels, 80 still
shots
Up to 12
seconds AVI streaming Video in LR
Q: What are my computer system requirements to run the PocketCam?
The requirements are:
Microsoft
Windows 98/ME/2000
Pentium
200 MHz (or equivalent) processor or higher, 32 MB of RAM (64 MB recommended)
Video
card with 2 MB of RAM for a minimum of 16-bit (high color) display
4x
speed CD-ROM
An
available USB port.
Q:
I do not have a USB port on my computer, is there an adapter?
A: The camera requires direct power from
the USB port; the camera will not work with any adapters.
Your best option is to install a USB PCI card.
We recommend that you check with your computer manufacturer for
compatibility.
Q:
Will the PocketCam work with Windows 95?
A: No, the driver is only compatible
with Windows 98, 2000, and ME.
Q: Is this camera compatible with Windows
NT?
A: No. The
PocketCam requires a USB power
connection and Windows NT does not support USB.
Q: Is this driver compatible with Macintosh computers?
A: No, the PocketCam is only compatible with Windows 98/ME/2000. We do not have any Macintosh drivers for this camera or any of our cameras. You may be able to install the camera on your system if you were to install third party software, such as Virtual PC, which allows you to run Windows on a Macintosh computer. Please note that although we have had users confirm that the PocketCam will work with Virtual PC�s Windows 98, we cannot offer support for Macintosh users, nor can we guarantee that it will work.
Q:
Will this camera work with my existing imaging (scanners/other cameras) devices?
A: If you are unable to use the
PocketCam or your existing
camera or scanner properly, uninstall both devices, and then reinstall the PocketCam
first. We recommend that our camera be installed first to avoid any
driver conflicts.
For troubleshooting steps, refer to the following instructions according
to operating system.
Follow
these steps to refer to the Device Manager for Windows 98 and Windows ME
Go
to your start button
Choose
settings
Select
control panel
Open
up system
Go
to the device manager�s tab
If
the camera is installed correctly, you should have an icon called imaging
device. Also, when you click the plus sign it should list your camera.
Follow
these steps to refer to the Device Manager for Windows 2000:
Go
to your start button
Choose
settings
Select
control panel
Open
up system
Go
to the hardware tab
Click
on device manager
If
the camera is installed correctly, you should have an icon called imaging.
Also, when you click the
plus sign it should list your camera.
Follow
these steps to refer to Multimedia properties for Windows 98 and ME:
Go
to your start button
Choose
settings
Select
control panel
Open
multimedia, for Windows ME it would be sounds and multimedia
Go
to the devices tab
Scroll
down to video capture devices
Click
the plus sign.
This will give a listing of all of the active video capture devices.
Follow these steps to refer to Multimedia properties for Windows 2000:
Choose
settings
Select
control panel
Choose
sounds and multimedia
Go
to the hardware tab
Double
click legacy video capture devices
Go
to the properties tab. Here it will give a listing of all of the active video
capture devices.
Q: Where is the CD-Key that I need for installing the supplementary applications?
A: The CD-Keys are printed on the PocketCam installation CD that was provided in your package.
Q: When I record my video from the PocketCam Manager I do not get any sound.
A: The PocketCam Manager does not have a sound recording feature. However, if you have a microphone, you can accomplish this using Video Live Mail or Ulead Video Studio.
Q: Why am I receiving the error �No images to download�?
A:
This could happen for a couple of reasons.
Follow these steps the to troubleshoot the problem:
Make
sure that pictures have been taken on the PocketCam.
Try
downloading your images through the Imaging program.
Follow
these steps:
Go to your start button
Select
Programs
Then
Imaging
Go
to file Select Scanner
Choose
the Dolphin PocketCam Manager
Click
OK
Go
back to file
Then
scan new
(If
you�re not able to download your pictures from this program, continue with
troubleshooting.
When
the camera is plugged into the USB port, the camera should beep twice. The PocketCam
should stay on and display the numbers of pictures.
If the camera does not beep twice or remain on, go to the Device
Manager to verify that your USB Controllers are installed and
functioning properly.
Follow these steps to check the status of you USB and IRQ steering in Device Manager:
Go to
your start button
Select
Settings
Then
Control Panel
Double
click System
Go to
the Device Manager�s tab
Note: If your USB is working properly, you will see �Universal Serial Bus Controllers� listed as your last item. Also, in this same section, you can check the status of you IRQ steering. If the IRQ steering is disabled, then the camera will not function. Continue below.
Right
above the Universal Serial Bus Controller is System Devices
Click
on the plus sign
Double
click PCI bus
Go to
the IRQ steering tab and this is what it should look like, if it�s working
properly.
Basically the status should read IRQ steering is enabled. If it says
disabled contact
computer manufacture to enable your IRQ steering.
If
you have verified that the camera has been properly connected to the computer
and the USB ports are enabled and functioning, contact
Technical Support for further troubleshooting
Q:
When I attempt to double click on an image to view I receive this error
message:
Error in C:\WINDOWS\SYSTEM\SHIMGVW.DLL
Missing entry: IMAGEVIEW_FULLSCREEN.
How do I resolve this error?
A:
This occurs because the PocketCam Manager cannot properly interface with the
Image Preview function of Windows ME.
To work around the error, you must change the default bitmap viewing and
editing application.
Go
to the desktop
Open
the PocketCam Manager Album folder
Open
the Demo Album folder
Right
click on one of the bitmap images shown there.
Choose
Open With,
Click
on Choose Program
Choose
Paint or Kodakimg from the list (if you do not have a default image editing program, please contact you computer manufacturer).
Check
the box that states:
Always use this program to open these files, and click OK.
Once
you completed the steps above, you should be able to open your pictures from the
PocketCam Manager.
Q: My picture quality is grainy.
A: Generally, this happens when there is insufficient lighting or battery life is low. First, try taking snapshots in a brighter environment such as outdoors. If this does not resolve the problem, replace the batteries. You can also select any picture in the photo album, and use the Image Processing feature in the PocketCam Manager to adjust the image quality.
Q: Why can�t I send email directly from the PocketCam manager?
A:
Some Internet providers� email format, such as AOL, is incompatible
with the PocketCam manager mail feature. After downloading and transferring the
pictures to album, you will find your pictures in a newly created Dolphin PocketCam
Manager albums folder on your desktop. In this folder, you will find your Demo
Albums, and any other albums that you created in the PocketCam Manager.
To send pictures in your email, you can open your default email editing
program, and send a picture as an attachment.
We recommend that you save
a picture in .jpeg format, which is needed to compress the file size, in order
for you to upload to the Internet.
To convert a picture from .bmp format to .jpeg format, see the following.
Q: How do I save my images as .jpeg?
A:
When you
download the pictures from your PocketCam, the pictures are loaded into the PocketCam
Manager in a bitmap (.bmp) format.
Bitmap format is universal, but the file size is too large to send
through email, or publish on the Internet. The PocketCam Manager lets you
compress the picture's file size by converting it to .jpeg.
Jpeg format is normally used on the Internet and email because of
its small file size.
Follow these steps to convert the image from .bmp to .jpeg:
Select an
image from the album window side by clicking it once
Then
right click on the picture
Choose
Save As
From
the Save As window, specify a file name and location to save the image to
In
the file type field, from the drop-down arrow list choose .jpeg format
Click
on save
Q: Why is the LCD display on my PocketCam flashing?
A: When this occurs, the PocketCam�s batteries need to be replaced. Also, to prevent losing your pictures, it is suggested that you download the stored images on the PocketCam as soon as possible.
Q: When I create .avi files, the file size is zero bytes, and they do not play in Media Player, how can I resolve this?
Click
on Start, and select Settings
Go
to Control Panel
Then
to Add/Remove programs
Choose
Windows Setup
Locate
Multimedia
Click
on Details
Place
a check in Video Compression and click OK
Click
OK again
If
prompted, specify the location of your Windows 98/ME CD, i.e. D:\Win98, or
the .cab files, i.e. C:\Windows\Options\Cabs.
Once this is complete, run the avi creator from the PocketCam Manager, and you should be able to view your movies.
Q: When I double click on an image to view, nothing happens.
A:
This means that you have no image editing program set as a default to
open .bmp images.
First transfer your pictures into the demo album
Close the program and proceed to the desktop
Double-click
on the Dolphin PocketCam manager album folder
Choose the DemoAlbum
Left click an image
Hold
the shift key on your keyboard, then right click on the image that you
selected
Choose open with, or (for Windows ME, choose open with, then choose program)
Select
the program you want to use to open .bmp images, such as MS Paint or Ulead
Photo Express
Make
sure to put a check in the box that reads, �Always use this program to
open these files.�
Q: Why doesn't NetMeeting install correctly in Windows 2000 or Windows XP?
A: These operating systems ship with NetMeeting, and do not allow additional copies to be installed.
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Copyright © 2003 by Dolphin Peripherals, LLC. All rights reserved. No part of this presentation/publication may be reproduced, stored in a retrieval system, or transmitted in any form or by any means (electronic, mechanical, photocopying, recording, or otherwise), without the prior written permission of Dolphin Peripherals, LLC. |
